Universal Windows & Doors Ltd | Website Privacy Policy

Privacy statement

Who are we?

This privacy policy statement sets out the data processing practices carried out through your use of this website by Universal Windows & Doors Ltd.

We are authorised and regulated by the Financial Conduct Authority FRN 737397. We act as a credit broker not a lender and offer finance from one lender. Barclays Partner Finance.

T: 01698 735 000

E: univwindows@btconnect.com

If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

Links

This privacy policy only covers Universal Windows & Doors Ltd website at www.universal-windows.com

Information collected

We collect personal information from visitors to this website through the use of enquiry forms and every time you Email us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Identifying potential customers.
  • Dealing with your requests and enquiries.
  • Providing you with information about products and services offered by Barclays Partner Finance.

We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

Cookies

Cookies may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies may also allow us to make our website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our website.

We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular website.

For more information about our use of cookies please click here.

Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Using your information for fraud prevention

We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.

Checking your identity

We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other third parties unless written consent is received from you.

Money Laundering Checks

To comply with Anti-Money Laundering regulations, there are times when the lender will need to confirm or reconfirm your name and address. This is not seen or shared with any other third parties unless written consent is received from you.

How we manage Special Category Data

In the unlikely event of us receiving Special Category Data as defined in GDPRUniversal Windows & Doors Ltd will inform you of the receipt of this information to discuss the deletion of this data.

Disclosures

Universal Windows & Doors Ltd will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis.

Therefore, by browsing this website and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Personal Data and your rights

If we collect any personal data from you, you have the right to receive / amend / delete information about the personal data we hold about you. Universal Windows & Doors Ltd do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Universal Windows & Doors Ltd will do this without undue delay and at the latest within one month.

If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the ‘Last Updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.

Last Updated: March 2018